Contact Me

Frequently Asked Questions

  • During the purchase process, you created your own password and username – Use these credentials to log in.
  • If you ever forget your password for WEISSGUITAR, click on the “forgot password?” link on the login page and you will receive an e-mail containing a link to generate a new password.
  • Most login problems occur as a result of the user entering the credentials incorrectly, which can lead to a temporary blockage after a number of unsuccessful attempts.

Most likely, the problem is caused by browser caching. Follow these steps to resolve the issue.

1. Click Log Out to exit the members area (on all devices where you are logged in).

2. Clear the cache in your browser.

3. Then log in again.

In most cases, this will resolve the issue. If not, try these steps:

4. Restart your web browser.

5. Update your web browser (if necessary).

6. Please try a different browser. for example Chrome or Firefox (both free).

  • Search for messages ending with @weissguitar.com
  • Mark any messages you find in the junk or spam folders as not junk and move them to your inbox.
  • Add Daniel@weissguitar.com to your contact list and whitelist this address.
  • If you are unable to locate the missing emails, click on the button at the bottom of this page to contact us.

A password must have between eight and twelve characters in the English alphabet.

Most likely, the problem is caused by browser caching. Follow these steps to resolve the issue.

1. Click Log Out to exit the members area (on all devices where you are logged in).

2. Clear the cache in your browser.

3. Then log in again.

In most cases, this will resolve the issue. If not, try these steps:

4. Restart your web browser.

5. Update your web browser (if necessary).

6. Please try a different browser. for example Chrome or Firefox (both free).

  • Search for messages ending with @weissguitar.com
  • Mark any messages you find in the junk or spam folders as not junk and move them to your inbox.
  • Add Daniel@weissguitar.com to your contact list and whitelist this address.
  • If you are unable to locate the missing emails, click on the button at the bottom of this page to contact us.

We host all of our lesson videos on Vimeo.com. The platform is extremely reliable. If you are having difficulty viewing the videos, please clear your browser cache and cookies. If that does not work, try viewing the same pages using another browser.

The videos are only available for streaming through this website. Once enrolled in a course, you will have unlimited access to the video lessons 24 hours a day.

Our pdf documents have all been tested to ensure that they function correctly. They can be downloaded to a computer and printed. If you are experiencing problems viewing any of the PDF files, it is likely due to the third-party PDF software that you are using.

Volume can be adjusted in the lower right-hand corner of the video player. The controls look like the bars on a mobile phone.

Perhaps you accidentally lowered the volume to the minimum.

Simply find it in the video player and adjust the volume to the right.

Can't find the answer to your question?

Feel free to contact me using the contact form or the WhatsApp button at the bottom